CHEMAZON FAQ — Buying & Selling Industrial Chemicals
Common questions about buying and selling industrial chemicals online in India on CHEMAZON — payment, the 4-hour payment window, returns, commission, batch documents (COA/TDS/SDS) and support. Prefer a walkthrough? See how buying works or our chemical buying guides.
Payment is currently manual — there is no online payment gateway live yet. After your order is confirmed, you receive clear payment instructions to complete the payment.
Orders reserve stock for a limited window. If payment is not completed within 4 hours of confirmation, the reservation may be released so the stock is available to other buyers. If you need more time, contact support and we will help.
The window keeps stock reservations fair for everyone. We know some businesses need internal approval first — if you do, complete payment as soon as it is approved and reach out to support if you need assistance.
Yes. Returns can be requested for reasons such as wrong material, quality issues, leakage, damaged packaging or the wrong batch. Raise the return from your dashboard with the order and batch reference, and the return is reviewed as per the platform terms.
If a return is approved, the seller is required to refund the buyer as per the signed contract terms. CHEMAZON facilitates the process so it is handled fairly.
CHEMAZON charges a commission to sellers on each completed transaction. Buyers do not pay a separate platform commission.
Sellers are verified through KYC, and batches carry COA/TDS/SDS documentation. This lets buyers check quality at the batch level before ordering.
The mobile app is still under development. The website is the primary platform at launch, and the app will follow in a future update.
Email support@chemazon.store with your order details and question. Our support team responds during business hours (Mon–Sat, 10:00–18:00 IST).
Still have a question?
Our team is happy to help with orders, payment and returns.