Return & Refund Policy

Last updated 2026 · Template content — review with legal counsel before production use.

Eligible reasons

Returns may be requested for: wrong material supplied, quality issue, leakage, damaged packaging, or wrong batch supplied.

Window & condition

Return requests must be raised promptly after delivery via your dashboard, with the batch and order reference. Goods must be unused and in original packaging unless the issue is a quality defect.

Process

A return goes through seller review and QC verification. On approval, a refund is processed and stock is reconciled. Rejected returns keep the order as delivered.

Seller refund obligation

If a return is approved, the seller is required to refund the buyer as per the signed seller agreement and contract terms. CHEMAZON facilitates the return and refund process so it is handled fairly for both parties.

How to raise a return

Raise the return from your dashboard, or contact CHEMAZON support with your order details and the reason for return. The return and refund are then handled in line with the platform terms and conditions.

Hazardous returns

Return shipments of hazardous goods must comply with all transport regulations. CHEMAZON or the seller may decline physical return where safe transport is not possible and resolve via refund/credit.