Shipping & Delivery Policy
Last updated 2026-09-03
Marketplace model
CHEMAZON is a marketplace. Goods are dispatched by the seller who lists them, not by CHEMAZON. Every order names the supplying seller and the batch, and that seller is responsible for packing, documentation and dispatch.
Delivery or pickup
Orders are fulfilled either by delivery to the address on the order or by buyer pickup from the seller’s despatch point, as agreed on the order. Pickup buyers arrange their own licensed transport and assume full responsibility for the consignment from the point of collection.
Dispatch timelines
Dispatch begins after the order is confirmed and payment is received under the Terms of Use. Dispatch and transit times shown on an order are estimates, not guarantees — they depend on batch availability, packing requirements and carrier schedules for hazardous goods.
Freight & charges
Freight, handling, packing and any statutory levies are quoted on the order before you confirm it. Where freight is payable by the buyer directly to the carrier, the order says so. CHEMAZON does not add a delivery charge of its own.
Hazardous consignments
Hazardous, corrosive and flammable goods move only by licensed carriers, in compliant packaging, with the required paperwork — including e-Way bills, DG declarations and transport emergency cards where applicable. A consignment may be held if the destination site or the buyer’s licences cannot lawfully receive it.
Documentation with each dispatch
Every dispatch carries the invoice, the batch COA/TDS and the SDS/MSDS, plus the e-Way bill where required. Keep these — they are needed for any return, quality claim or regulatory inspection.
Tracking & updates
Order status, dispatch and delivery updates appear in your dashboard and are sent by email, and as push notifications in the mobile app if you have allowed them.
Serviceable areas
Delivery is currently offered within India. Some materials cannot move into or out of certain states or zones without additional permits; where that applies, the order is confirmed only after the seller verifies the route.
Delays
If a dispatch is delayed we notify you with a revised estimate. If a delay makes the order unusable, contact support before the goods are dispatched and we will work with the seller on a reschedule or cancellation.
On delivery
Inspect packaging and seals before signing. Record any damage, shortage or leakage on the carrier’s delivery document and raise a return promptly under the Return & Refund Policy — an unrecorded transit claim is far harder for either party to settle.